What is Anima Online Triage?

We are pleased to announce a future update to the way our patients can request appointments and other healthcare-related items. We will be introducing a new triage system called Anima at the end of April 2025, completely replacing the system we currently have in place (eConsult).

Anima seamlessly and confidentially integrates with your medical record bringing improvements to how you request appointments and how our staff assess your condition.

Anima allows our team to continue to improve access times by helping us to direct you to the most appropriate care for your medical needs. This ensures we make use of our limited resources in the most safe and efficient way. All appointments will continue to be offered according to clinical urgency and need. By using this triage system, it means that patients will be managed more equitably and effectively, connecting our patients efficiently to the right person for the right service.

For patients who meet any of the criteria below, please be reassured you can still call the surgery on 01843 209300 where one of our Reception team will be able to assist you:

• If you do not have access to the internet, or struggle using it;
• If you have a language barrier;
• If you have a disability;
• If you are in mental health crisis;
• If you are neurodivergent.

When to use Anima Online Triage

• General medical advice for new or on-going concerns
• Administrative queries
• Prescription ordering and queries
• Requests for sick / fit notes
• Blood tests and blood pressures
• Flu and other vaccination enquiries
• Annual long term health reviews including asthma, diabetes, COPD, hypertension and chronic heart disease
• Contraceptive and HRT queries
• Cervical Smears
• Wound Care and Dressings
• Child, Adult and Travel Immunisations
• Home visit requests
• Chasing test results
• Chasing referrals
• Chasing medical reports and other non-NHS work

Published: Mar 5, 2025