For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.

This will help us to be more efficient by making an appointment available to you when you need it the most.


When booking an appointment, please ensure that you have selected the appropriate appointment type during booking.

Any inappropriately booked appointments may be cancelled by Bethesda without prior warning.

For example, please do not choose a 'Blood Test' appointment for a 'Childhood Immunisations' appointment, or vice-versa as you may find that your booking has been removed.

All appointment types are labelled clearly and must only be used for what they are designated for. Thank you for your cooperation.


If the clinician feels it is necessary to see you face to face to be able to treat you, they can arrange a face-to-face appointment with you over the telephone.

Book an Appointment

Pharmacy & Self-Care


Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

Locate your local pharmacy


Help and support available from many National and Local Organisations

Visit our Self Help Zone

The New Problem Clinic (Urgent appointments)

The criteria for the ‘NPC’ is one new problem which has arisen within the last 4 weeks.

The NPC is a single list of short appointments each day which a team of Nurse and Paramedic practitioners who select patients from the list, depending on the information provided by the patient. There is also an on-call GP working through the NPC for problems which cannot be addressed by the Nurse or Paramedic Practitioners.

If there is a medical emergency, the staff can send a message to the On-call GP for advice.

Ways to book

  1. Visit the surgery as early as possible in the morning to have the best chance of getting an appointment that day due to very high demand.
  2. Telephone: 01843 209 300

Book a Routine Appointment

We are currently in the process of transistioning to a different way of working with patients with ongoing problems or for those who are clinically vulnerable who require specialist GP treatment. We apologise for any disruption this may cause in the interim, and we will update this section when we have further information.

In the meantime, please call the surgery as normal and our Reception Team will assist you.

Ways to book

  1. Download the NHS App
  2. Request an appointment online
  3. Use our online services
  4. Telephone: 01843 209 300

Sickness Certificates (Fit Notes)

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Travel Vaccinations

Information and advice for travelling abroad.

Visit our Travel Information page

Home Visits

Please be aware that our GPs will always call to assess the home visit request first.

If you need a home visit, you can help us by calling reception before 11am.

Telephone: 01843 209 300

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse or a member of the Acute Care Team if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Education and Training

The practice is accredited as a training centre for doctors wishing to train as General Practitioners. 

The practice also helps to train medical students who, on occasion and only with your approval, may accompany doctors or nurses in the Consulting rooms or on home visits.

See our training policy for details

Change or Cancel an Appointment

It is important that you inform the Reception staff if you are unable to attend your appointment; this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend you will be sent a letter informing you that you have defaulted. Persistent defaulters may be removed from the surgery list.

Our computer systems do not currently support the functionality to cancel appointments via SMS (Text Message) or Email, and any communications sent via these two options will be automatically discarded.

Ways to cancel

  1. Telephone us on 01843 209 300 - Option 1
    • Your name, date of birth, and time of your appointment and we will cancel the appointment for you.
    • Any requests other than cancellations will be automatically discarded.
  2. Cancel an appointment online
  3. Cancel using our online services
  4. Cancel through the NHS App

Late For Your Appointment

Please attend your appointment on time - if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day (except in the event of a medical emergency that requires immediate attention).

Out of Hours

Enhanced Access

We are now able to offer appointments (subject to availability) for evenings and weekends with our extended hours service. These appointments are held at Bethesda Medical Centre. Please see the following weekly schedule:

  • Tuesdays 6:30pm to 8pm at Bethesda Medical Centre
  • Wednesdays 6:30pm to 8pm at Bethesda Medical Centre
  • Fridays 6:30pm to 8pm at Bethesda Medical Centre
  • Saturdays 10am to 8pm with the Acute Response Team at QEQM
  • Sundays 10am to 8pm with the Acute Response Team at QEQM

These appointments can only be booked by the Reception team at Bethesda Medical Centre during the standard opening hours. Please ask at Reception or call 01843 209 300 for more information.

Life Threatening

Call 999 or go to A&E now if:

  • you or someone you know needs immediate help
  • you have seriously harmed yourself – for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

Urgent But Not Life Threatening

Visit an urgent care centre if:

  • You have an urgent medical issue requiring on the day attention

Find Urgent Care Services


Use NHS 111 if:

  • You need help now, but it’s not an emergency

There will be someone to provide you with advice and to direct you to a clinician if it is necessary.

Visit NHS 111 Online


You are very welcome to be accompanied by a trusted friend or relative at your consultation if you wish.

Read our Chaperone Policy